State Farm® Insurance Agent Cristina Ortiz

"Primer vez que hago un reclamo con esta compañia y la experiencia no es positiva.Mi cobertura es $1K de deducible.Hubo un daño de inundacion por fuga de agua en el lavaplatos,se reporto el daño,la asesora llamo a una compañia de mitigacion que es el procedimiento inicial,al llegar a casa me mostraron un recibo electronico el cual debia firmar autorizando el trabajo y haciendome responsable del costo,antes de firmar llame a la asesora y me autorizo y aseguro que firmara con tranquilidad que eso lo pagaba el seguro.La compañia de restauracion envio el estimadopor $44k el seguro solo aprobo $26K incluyendo +$11K de mitigacion menos los $1K de deducible y me dicen busque quien le haga el arreglo por ese valor ($15k)State Farm envio solo +$6K para mitigacion y me enviaron a una compañia de cobro por +3K.le envio un mensaje a la asesora del seguro y me confirma que desafortunadamente tengo que pagar el balance.Asi que tengan este testimonio presente la cobertura que uno cree que tiene.Es mejor informarse y grabar lo que el asesor le ofrece."

""Quiero destacar el trabajo de Elizabeth en la oficina de Cristina Ortiz. Su empatía y la forma en que escucha son excepcionales. Realmente se tomó el tiempo para entender mis necesidades y me dio la mejor orientación. Ella es la definición de un excelente servicio al cliente. ¡Recomendada al 100%!""

""Elizabeth es increíblemente profesional y amable. Me ayudó con toda mi póliza de seguro de una manera muy eficiente. Su trato es cálido y me hizo sentir muy cómoda y bien atendida. ¡Una experiencia de 5 estrellas!""

"This team is awesome ! Funny, kind, professionals! And the best price in the market 🤩"

"They did such an amazing job! Sandra was so kind and Michelle was such a delight to help with my questions! 😊"

"Michelle was great to work with. She made the process of getting my car insurance set up super easy. Thank you"

"Great service, amazing people, awesome office 🤍"

"So I’m excited because a lot of agencies have been giving me the run around and high quotes but Michelle has been more than valuable and professional in my need. I have the quote I’ve been trying to obtain and nearly thought it to be impossible to get but Michelle made a way and satisfaction is well guaranteed . I can honestly say STATE FARM is the route to go for great service and hospitality thank you so much MICHELLE! Proud customer……"

"I have been with statefarm for a little over a year now, and thus far they have been one of the best experiences I’ve had when working with an insurance company. They always follow up in a timely manner and have been so patient with me through a number of processes. Michelle especially has been an absolute pleasure to work with, thanks statefarm!"

"Awesome service, haven't had a single issue with them! Sandra is amazing and has saved me a lot of money! 10 out of 10 would 100% recommend them to anyone!!"

"Helpful every went smoothly agent Leticia was very helpful had lots of attention to helping in my needs. Got me the best price possible thanks"

"Nice helpful understanding and fast service very happy with the Agent Leticia realy helped me out thank you"

"Agent Leticia is the best. Offered Best price ,very attentive great service"

"Excellent service. I've been with them for several years and am very satisfied with their services. There's always someone who can help you in Spanish. Excelente servicio, llevo ya varios años con ellas y estoy muy satisfecho con sus servicios. Siempre hay alguien que te puede atender en Español."

""ODALIS fue quien me ayudo con mi seguro de Auto" Fue una experiencia única para mi en esto de seguros,Bastante amable,servicial muy Prosfesional totalmente, explica cada detalle de opciones de Pólizas,Sería bueno encontrar más persona como Ella....Más que un Excelente Servicio!"

"We have been with this office for 25 years for home and auto insurance. The last few years have been very disappointing. We have had to follow-up on everything done here and most led to several needs for correction. Be sure and check your policies and make sure everything is correct. Otherwise, this will take multiple phone calls and waiting on underwriting is usually the excuse when most of the time information was not properly provided by the agent. We were very pleased until the last few years. I don't think you should have to check on everything you pay for to be done correctly. The customer service has gone down terribly in my opinion. Even this new reply is not correct. After, 6 new policies came in the mail this is still not correct. Today is September 15, 2025 and is still incorrect."

"I have been using State Farm for many years for auto and home insurance. Michelle is extremely helpful and goes out of her way to make sure I have the best fit plans for all my needs."

"Odalis was very helpful! She gave me much needed information about the life insurance policies, as well as, providing me with the best options there are. Very knowledgable and friendly!"

"Lucas has been EXTREMELY helpful!!! Sandra was AWESOME!!! She was so generous with her time. It’s been a long time since I received this level of customer service. SUPERIOR CUSTOMER SERVICE!!!"

"Odalis was nice, patient, and understanding"

"I love this whole team. They are extremely caring and put a lot of effort into explaining everything with detail. They have awesome costumer service. I absolutely recommend this office! They will make you feel like family !"

"Michelle is the best agent. She’s very punctual, communicates well and does everything she says she will do. I never have to worry about my insurance. Thanks again"

"Working with Lucas was easy to work with during this process. Lucas easily accommodated my schedule and my requests. Lucas was knowledgeable. I would recommend this agency 100%."

""Michelle is an amazing insurance agent! She’s always bright-spirited, attentive, and genuinely helpful. She takes the time to share key knowledge so you can feel confident in making the right decisions. What really sets her apart is how personable and easy she is to talk to she makes the whole process smooth and stress-free. I highly recommend Michelle to anyone looking for an agent who truly cares about her clients.""

"Excelente servicio, las atenciones de la Sra. Odalis Villacis fueron excepcionales. En todo momento entendió mis requerimientos y se mostró dispuesta para gestionarme la mejor cobertura en el mejor precio posible. 100% recomendados"