State Farm® Insurance Agent Cristina Ortiz

"Kristen helped me with an unusual art insurance need. She took the whole project on, got the answers and wrote the policy. Then found the contact name and sent the policy! Thats’s service!"

"I just recently joined this office and I could not be happier! Michelle is so kind and has answered every question I’ve had with a smile on her face!"

"I needed more discounts for my car insurance so Michelle morrow recommended I get drive safe and save. This has been a really helpful addition with trying to pay my car insurance. Michelle was very helpful and so kind!"

"Amber is helpful and gets the job done"

"When I decide to get a quote at this office I never aspected how the will treat me, they impress me they way they caring me and they welcome me,it feels a wonderful environment. All the team was amazing 🤩. Pam is a very nice person and so helpful,she helped me with my car insurance. Miss Cristina Ortiz ,has amazing personality and treat people like a family. Highly recommend Cristina Ortiz at Williamston. Thank you All."

"Last Friday, I had the awful experience from this office. First, the lady who was my advisor, Michelle, I believe is her name is one of the unprofessional people I have dealt with at that office. She did a terrible job of explaining a particular program that I thought I may qualify for. Then without telling me, she connects me to someone else who was even more disrespectful and unprofessional. Me and her actually got into a shouting match because she tried to raise her voice at me. I believe her name is Kimberly. I guess she felt bad after I put her back in her place because she sends me this email after the phone call, and the email was not an apology by the way. That was the last straw. I made it clear that I was going to change insurance agencies after these incredibly unprofessional acts. I what report this to them hand manager and charge that office, but I'm almost 99.9% sure she won't do anything about the matter either. Either way, I'm ending my policy with them. And I guarantee I'm not the only one who had these issues. There's nothing funny about a person going through a difficult situation when their car has been damaged. It's easy for people to make light of a situation until it's their turn to go through a hard situation in life. Common sense should have told these two that. LACK OF PROFESSIONALS WILL CAUSE ME TO END MY BUSINESS WITH YOUR COMPANY. Those two should be written up at that office or worse."

"Wonderful insurance agent you can trust!!"

"I've spoken with several agents here, Lucas, Zach, and another I can't remember, but they have all been very helpful. Enrollment in Ting was easily explained to me and very user-friendly to complete."

"Leticia is great! The entire team is awesome, I highly recommend!"

"El servicio de statefarm es muy muy bueno. Excelente!"

"Lucas was very knowledgeable in the products their office has to offer and was willing to take the time to answer all of my questions during the quoting process. Thank you Lucas and to the rest of the staff at Cristina Ortiz's office."

"OMG!! This company gets all the stars Lucas was so kind and patient!! Shout out to the rest of the team as well!!"

"Leticia was so helpful!! She was able to answer any and all of my concerns with out hesitating. I had the pleasure of speaking with Sandra as well who was also super kind and helpful. Its such a nice feeling knowing you can count of them in a time of need. This team is great all around!!!!"

"THEY WILL SCAM YOU FOR YOUR MONEY"

"This State Farm office is amazing! Kristin Talley was so helpful with the insurance process. 10/10 recommend for your insurance needs!"

"Can’t understand a simple task, randomly got charged double my normal insurance rate, then I cancel the policy the same day and all of the sudden they “refund” me my money but it never appears, have spoken multiple times and nobody knows what’s going on. At this point I’m not sure if Cristina Ortiz is even real because every time I ask for a call she never does. I’ve tried to be patient but it truly is frustrating to have $499 taken and to not get refunded. The agent claims my bank is “holding the money” when my banks policy clearly states that they do NOT hold money ever. Don’t waste your time with this office it’ll just frustrate you more than it’s worth."

"Sandra is always a pleasure to work with. I have also had good experiences with Leticia, Kristin, and Lucas. Cristina’s office knows their stuff, and the employees have always been helpful. I highly recommend this agency for your insurance needs."

"I love it when people tries and help me out with car insurance and life insurance as well .I just want to say I appreciate and thank everyone that I have spoke with on the phone thank y’all"

"Carolina Velasquez is amazing! Excellent customer service and helped me beat the price that I have with my current insurance company! Definitely recommend checking State Farm!! Thank you"

"Sandra Adel Ghatas helped me with taking care of payment over the phone on two different policies. She was helpful, fast and courteous. Thanks"

"I came in the office to get insurance for multiple vehicles. Michelle was very helpful and sweet. She had quotes for me and my vehicles covered, in less than an hour."

"Cristina y su equipo ofrecen excelente servicio al cliente. Siempre dispuestos a ayudar. Carolina siempre está dispuesta a ayudar y a responder todas las preguntas."

"Gracias Carolina por el excelente servicio y con la ayuda con la reclamación."

"Sandra is the best insurance agent around she knows her stuff . Anytime I have questions she is quick to help me with everything I need . 1000% recommend her and using state farm Thank You"

"Great customer service and very friendly and best prices in town."